Part 1: New SIM Purchase

1How do I purchase the Ansar mobile prepaid SIM pack?
You can purchase it from the Ansar mobile online portal or for our Agents.
2A non-Malaysians buy a prepaid Ansar Mobile SIM card?
Yes, if you have a working permit or a student ID. In addition to your working permit or student ID, you will also need to bring along your passport during registration. If you are buying from the Ansar Mobile portal you will need to key in additional information with regards to your working permit and student ID.
3Can a tourist buy a prepaid Ansar Mobile SIM card?
No, we currently do not have a package for tourist.
4How much is the starter pack, and what is preloaded airtime in the SIM card
The starter pack is priced at RM10.80, with preloaded RM5 airtime valid for 30 days, and 100MB worth of data usage valid for 5 days upon activation.
5When I purchase a new prepaid starter pack, will I be charged SST and how much will it be?
The 6% SST is already included in the price of the starter pack.

Part 2: SIM Activation

1I have just purchased a new Ansar mobile starter pack. How do I activate the SIM card?
  • If you purchased the starter pack at a retail shop, the registration will be performed for you by the staff of the retail shop where you purchase the starter pack. The new SIM card is activated as soon as the registration is completed successfully.
  • If you purchased the starter pack at our online portal, you will need to request for activation as soon as you received the starter pack. Activation instruction will be included in the invoice sent together with the parcel. However, during the purchasing process you will need to provide all the required personal details for registration purposes.
2My line has yet been activated after two hours. What should I do?
  • If you purchased the starter pack at a retail shop, please return to the retail shop to check the status of your registration.
  • If you purchased the starter pack at our online portal and received your starter pack, please activate your SIM card according to the activation instructions stated in the invoice. Your invoice is included with your delivered package. You may contact us at 1800 87 7790 (local) / +603-8073 2279 (outside Malaysia) or email us at support@ansarmobile.com.my for further assistance if required

Part 3: Payment

1How do I make online payment for Ansar mobile purchases?
The Ansar mobile online portal accepts Visa or Master credit cards and debit cards issued in Malaysia or bank transfer. OR you are welcome to walk-in to the nearest Ansar mobile authorised dealer’s counter to make your purchase.
2I didn’t get my receipt via email. Can resend to me?
If you have purchased your Starter Pack or Reload voucher from a retail shop, please visit the retail shop again to ask for their assistance. If your purchase are made via www.ansarmobile.com.my, you may contact us at 1800 87 7790 (local) / +603-8073 2279 (outside Malaysia) or email us at support@ansarmobile.com.my for further assistance.
3How do I know if my transaction is successful?
We will send you a SMS or an email to inform you of your successful purchase. If you do not receive the SMS or email, it will mean that your purchase did not complete successfully. You can try to purchase again after 4 hours.
4Can I cancel or change my order?
No, you are not allowed to cancel or change your order once payment is made. Ansar mobile strictly observes a “No Refund” policy. We strongly advise you to read our Terms & Conditions before you make the purchase.
5I am not able to make online payment (the payment mechanism is not working). What should I do?
Disable all pop-up blockers, i.e. ensure your browser allows pop-ups. If that doesn’t work, check your credit card, if it requires “3D secure” pre-registration.

Part 4: Data Plan

1How much is the data plan?
We have monthly (bulanan) and yearly (tahunan) data plans.
The monthly data plans are as follows:
  • RM9 for 2GB of data usage and valid for 30 days.
  • RM22 for 6GB of data usage and valid for 30 days.
  • RM50 for 15GB of data usage and valid for 30 days.
  • RM85 for 28GB of data usage and valid for 30 days.
The yearly data plans are as follows:
  • RM170 for 60GB of data usage and valid for 360 days.
  • RM420 for 180GB of data usage and valid for 360 days.
The ‘RM170 for 60GB’ yearly plans gives you twelve units of 30days-Monthly data plan with 5GB of monthly data usage. The monthly data usage quota will be re-new every 31st day. Any unused quota is not be brought forward to the next month. The ‘RM420 for 180GB’ yearly plans gives you twelve units of 30days-Monthly data plan with 15GB of monthly data usage. The monthly data usage quota will be re-new every 31st day. Any unused quota is not be brought forward to the next month. Both data plans include a free 360-days SIM validity subscription.
2How do I subscribe to the data plan?
Step 1: Dial *199# to access the Ansar Mobile menu from your mobile phone.
Step 2: Select ‘4. Pas Internet’ from the Menu selection.
Step 3: Select ‘1 Bulanan’ OR ‘2 Tahunan’ to choose either monthly or yearly plans.
Step 4: Select your desired package.
Step 5: Wait for SMS confirmation. We will send you a SMS to confirm your successful data subscription.

Part 5: Delivery

1How will my order be delivered?
Your purchase will be delivered to you via our courier/logistic partners. A tracking number will be provided to you after we have shipped out your order.
2I was not informed informed cmy package delivery. What should I do?
We advise that you access the courier company’s tracking website to track your delivery. You will need to use the tracking number that we have supplied you to identify your shipment.
3What is your shipping policy?
  • Shipping is free for Ansar mobile Starter Pack Option 2 with RM60 Reload.
  • We aim to deliver your order within 5 working days (excluding weekends and public holidays) from the date of your purchase is shipped out via our logistic partners.
  • Delivery time depends on traffic conditions, dispatching schedules and routing.
  • We offer nationwide delivery within Malaysia
  • Kindly note that we do not accept special delivery requests such as “dropping off parcels at guard house” or P.O. Box addresses.
  • You will need to produce your original MyKad/Passport (for non-Malaysians) for recipient verification by the delivery agent. The delivery agent will hand over the package to you upon verifying your details.
4Can I still change my delivery address after the order has been confirmed?
If you need to change your delivery address, please contact us at 1800 87 7790 (local) / +603-8073 2279 (outside Malaysia) or email us at support@ansarmobile.com.my within 8 hours from the purchase date. If your order has been couriered out, you will need to contact the courier company to make any new arrangements.
5I have received an incorrect item or damaged packaging at the point of delivery. What should I do?
We advise customer to inspect their items upon receiving the order and return any defect or damaged SIM card to our delivery partner.

Part 6: Prepaid Reload

1I purchased RM60 worth of reload credit along with a plan from your online portal. How do I reload?
You will receive the two reload soft PIN worth RM30 each via SMS, after your new Ansar mobile number is activated. You may dial *178*16 digits PIN code# to perform reload by using your new Ansar mobile number.
2Do I need to sign up or log in to the online prepaid reload service to use this facility?
No sign up is required
3Where can I reload?
You can perform a reload via the Ansar mobile website (www.ansarmobile.com.my); or 3rd party reload agents; Ezeelink terminal.
4Are all reloads subject to SST? If no, what top-ups reload are excluded from SST?
Yes, all physical or e-reload are subject to 6% SST.
5What is the new mechanism of SST Implementation for Prepaid Telecommunication Services beginning 1st September 2018?
As announced, the new mechanism for SST Implementation for Prepaid Telecommunications Services will be based on a 10:10 model, which means the user will pay RM10 at the point of sale and they will get RM10 worth of credit. This new SST implementation mechanism is only applicable to Malaysian citizens.
At the point of purchase, all users will be charged 6% SST for mobile prepaid telecommunication services based on the new SST implementation mechanism. Malaysian citizens will receive the 6% SST rebate, the rebate equivalent of the amount of SST paid, within 24 hours. i.e. The user pays RM10 for RM10 worth of credit.
Non-Malaysian citizens are not entitled to this 6% SST rebate, the rebate equivalent of the amount of SST paid. i.e. The user pays RM10 for RM9.43 worth of credit.
6Will I be notified on my data usage?
Yes, you will receive SMS notification when you have reached RM5 data usage in a day.
7Can I check my data usage?
Yes, you can check your current active data plan and data usage via UMB menu as follows:
Step 1: Dial *199# to access the Ansar Mobile menu from your mobile phone. Step 2: Select ‘1 Akaun Saya’ from the Menu selection. Step 3: Select ‘3 Pertanyaan Baki Kuota Internet’ Step 4: Your active data plan will be shown along with your data usage.
You can also dial *199*1*3# for quick access.

Part 7: General Question

1What is the Deactive Period?
The Deactive Period is a grace period granted to subscriber’s who plan has been deactivated due to not topping up. During your account’s deactive period, your line will be suspended and you will not be able to make calls, send SMS or browse the internet, but you can receive incoming call and SMS. Please reload to activate your line again so that you will be able to enjoy the full telecommunication services. To avoid service cancellation, please top up before the end of deactive period.
2How will this impact a subscriber whose account has been deemed deactive?
  • For subscribers whose account is currently placed in deactive status (not exceeding 30 days after the end of the Active Period), their line will be barred (no outgoing transactions or Internet allowed) as per the current lifecycle.
  • For subscribers whose account is placed in deactive status (exceeding 30 days after the end of the Active Period), their line will be terminated as per the current lifecycle. So do try to perform a reload to avoid service interruption before your line is terminated.
3What is the duration of the active period that I can enjoy for Ansar Mobile reload?
Your active period is based on the reload amount that has been purchased.
4How do I stay active?
  • Top up RM15 every month to keep your account active.
OR
  • Purchase of ‘365 days validity’ with just RM35 via Ansar Mobile menu (dial *199#) to enjoy the 365 days validity.
OR
  • Purchase a Yearly data plan and receive a free ‘360 days validity’ subscription plan..
5How do I purchase ‘365 days validity’?
Step 1: Dial *119# to access the Ansar Mobile menu from your mobile phone.
Step 2: Select ‘5. Lanjut Tempoh Luput’ from the Menu selection.
Step 3: Select ‘1. RM35 untuk 365 Hari’.
Step 4: Select ‘1. Teruskan’ to confirm subscription.
Step 5: Wait for SMS confirmation. We will send you a SMS to confirm your successful data subscription.
Note - To avoid service subscription failure, kindly ensure you have sufficient prepaid credit balance.
6How do I check my balance?
Dial *113# to check your balance.

Part 8: Covid-19 Free Data Pass

1What are some of the details about the Free Covid-19 Pass?
Ansar Mobile subscribers will be given the free Covid-19 Data Pass every 30 days until the promotion ends. Subscribers will be able to use the data pass for activities related to the Covid-19 pandemic and to keep updated to related news.
2Do I have to do anything to get the Data Pass?
The Data Pass will be given to all Ansar Mobile subscribers every 30 days until promotion ends.
3Can I use this daily pass throughout the day?
This Data Pass is valid for usage from 8:00am to 6:00pm only, any usage outside the aforementioned hours will be deducted from your data pool or active passes. You will be able to continue using the Data Pass as long as you have not used up your 30GB 30 days quota. Access to any websites or portal not part of the free access will be deducted from your data pool or active passes.
4With the ease of MCO, is there any change to FREE 1GB after 9 June?
From 10 June 2020, the free Covid-19 Data Pass will continue with the objective of keeping Malaysians connected and productive. However, video streaming and entertainment sites are not included as part of the free access (refer to appendix for full list of excluded sites). In addition to the Covid-19 Data Pass, 24/7 free access will be automatically granted to selected Ministry of Health websites, CRPC calls, and other government apps which include:
  • MySejahtera
  • MyTrace
  • Gerak Malaysia.
This is to ensure that all Malaysians are able to access critical tools and information portals without placing strain on their current data packages from 10 June 2020. Full list of portals with 24/7 free access are:

Local and Federal government and health organization sites

MOH website browsing

Government App and Portals

5Which are the video streaming and entertainment sites that are not included in the free access or free Covid-19 Data Pass?
Video streaming and entertainment sites are not included as part of the free access or free Covid-19 Data Pass. Full details of these sites are included in the appendix and are subject to change.

Video

  • FB Live
  • YouTube
  • Tik Tok
  • IGTV
  • YY
  • Bigo
  • Netflix
  • Viu
  • JOOX
  • Dailymotion

Social Media

  • TikTok
  • Instagram
  • YY
  • Bigo
  • WeChat
  • Twitter/li>
  • Telegram
  • Snapchat
  • Tumblr

Gaming

  • PUBG Mobile
  • Mobile Legends
  • Free Fire
  • Arena of Valor
  • Lords Mobile
  • Rise of Kingdoms
  • King of Glory
  • Call of Duty
  • LifeAfter
  • Legends of Runeterra

Music

  • Spotify
  • JOOX
  • Apple Music
  • Soundcloud
  • SYOK
  • Youtube Music
  • WeSing
  • Smule
  • Shazam
  • QQ Music
6Which are the news websites that I can access with the free Covid-19 Data Pass?
The Covid-19 Data Pass will allow you to access the following news websites and are subject to change:
  • Harian Metro
  • The Star
  • Berita Harian
  • Sinar Harian
  • China Press
  • Sin Chew
  • Astro Awani
  • Oriental Daily
  • News Straits Times
  • Nanyang Siang Pau
  • Bernama English
  • Malay Mail
  • The Edge
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