Part 1: New SIM Purchase
1How do I purchase the Ansar mobile prepaid SIM pack?
You can purchase it from the Ansar mobile online portal or for our Resellers.
2Can non-Malaysians buy a prepaid Ansar Mobile SIM card?
Currently, only Malaysian with a valid MyKAD can register for Ansar Mobile SIM card.
3Can a tourist buy a prepaid Ansar Mobile SIM card?
No, we currently do not have a package for tourist.
4How much is the starter pack, and what is preloaded airtime in the SIM card?
The starter pack is priced at RM10.80, with preloaded RM5 airtime valid for 30 days, and 100MB worth of data usage valid for 5 days upon activation.
5When I purchase a new prepaid starter pack, will I be charged SST and how much will it be?
The 6% SST is already included in the price of the starter pack.
Part 2: SIM Activation
1I have just purchased a new Ansar mobile starter pack. How do I activate the SIM card?
First thing you need to do is to download our Ansar Bro Mobile App from Apple App store or Google Playstore. After you open the app on your mobile phone, press the ‘SELF SIM REGISTRATION’ button. You will need internet access to perform registration.
2My line has yet been activated after two hours. What should I do?
- If you purchased the starter pack at a Reseller, please seek the Reseller for further assistance.
- If you purchased the starter pack at our online portal and received your starter pack, please activate your SIM card according to the activation instructions stated in the invoice. Your invoice is included with your delivered package. You may contact us at 1800 87 7790 (local) / +603-8073 2279 (outside Malaysia) or email us at support@ansarmobile.com.my for further assistance if required.
Part 3: Payment
1How do I make online payment for Ansar mobile purchases?
The Ansar mobile online portal accepts Visa or Master credit cards and debit cards issued in Malaysia or bank transfer. OR you are welcome to walk-in to the nearest Ansar mobile authorised Reseller’s counter to make your purchase.
2I didn’t get my receipt via email. Can resend to me?
If you have purchased your Starter Pack or Reload voucher from a retail shop, please visit the retail shop again to ask for their assistance. If your purchase is via www.ansarmobile.com.my portal, you may contact us at 1800 87 7790 (local) / +603-8073 2279 (outside Malaysia) or email us at support@ansarmobile.com.my for further assistance.
3How do I know if my online transaction is successful?
We will send you a SMS or an email to inform you of your successful purchase. If you do not receive the SMS or email, it will mean that your purchase did not complete successfully. You can try to purchase again after 4 hours.
4Can I cancel or change my online order?
No, you are not allowed to cancel or change your order once payment is made. Ansar mobile strictly observes a “No Refund” policy. We strongly advise you to read our Terms & Conditions before you make the purchase.
5I am not able to make online payment (the payment mechanism is not working). What should I do?
Disable all pop-up blockers, i.e. ensure your browser allows pop-ups. If that doesn’t work, check your credit card, if it requires “3D secure” pre-registration.
Part 4: Data Plan
1How much is the data plan?
We have monthly (bulanan) and yearly (tahunan) data plans. The monthly data plans are as follows:
The monthly data plans are as follows:
The monthly data plans are as follows:
- RM9 for 2GB of data usage and valid for 30 days.
- RM22 for 6GB of data usage and valid for 30 days..
- RM50 for 15GB of data usage and valid for 30 days.
- RM85 for 28GB of data usage and valid for 30 days.
- RM170 for 60GB of data usage and valid for 360 days.
- RM420 for 180GB of data usage and valid for 360 days.
2How do I subscribe to the data plan?
Step 1: Dial *199# to access the Ansar Mobile menu from your mobile phone.
Step 2: Select ‘4 Pas Internet’ from the Menu selection.
Step 3: Select ‘1 Bulanan’ OR ‘2 Tahunan’ to choose either monthly or yearly plans.
Step 4: Select the plan of your choice.
Step 5: Wait for SMS confirmation. We will send you a SMS to confirm your successful data subscription.
Step 2: Select ‘4 Pas Internet’ from the Menu selection.
Step 3: Select ‘1 Bulanan’ OR ‘2 Tahunan’ to choose either monthly or yearly plans.
Step 4: Select the plan of your choice.
Step 5: Wait for SMS confirmation. We will send you a SMS to confirm your successful data subscription.
Part 5: Unlimited Internet Passes
1Who can purchase the Unlimited Internet Passes?
All active subscribers can purchase any of the Unlimited Internet Passes.
2Is there a quota limit to internet usage on the Unlimited Internet Passes?
There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.
3What is the Fair Usage Policy for Hotlink Prepaid Unlimited and how does it work?
We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.
The FUP limit varies for each internet pass; 5GB for daily pass, 15GB for weekly pass and 50GB for monthly passes for high speed internet and there’s no quota limit for surfing on reduced speed.
The reduced speed is capped at 512kbps which allows fairly good user
experience for video streaming on standard definition, social media apps, internet browsing, etc.
4What happens if I purchase another Unlimited Internet Pass while having an existing Unlimited Internet Pass?
The Unlimited Internet Pass with faster speed will take precedence. Eg. you have an existing Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 3Mbps.
5I purchased an Unlimited Internet Pass, why am I getting a higher speed test results than 3Mbps/6Mbps/18Mbps on Ookla?
Ookla speed test will show the actual speed of the network at your area without speed cap of your purchased Unlimited Internet Pass of 3Mbps, 6Mbps or 18Mbps.
Part 6: Delivery
1How will my order be delivered?
Your purchase will be delivered to you via our courier/logistic partners. A tracking number will be provided to you after we have shipped out your order. You can also visit our ansarmobile.com.my portal to check your tracking information. Under the ‘SUPPORT’ tab there is an ‘ORDER TRACKING’ tab.
2I was not informed about my package delivery. What should I do?
We advise that you access the courier company’s tracking website to track your delivery. You will need to use the tracking number that we have supplied you to identify your shipment.
3What is your shipping policy?
- Shipping is free is RM15 for online purchases.
- We aim to deliver your order within 5 working days (excluding weekends and public holidays) from the date of your purchase is shipped out via our logistic partners.
- Delivery time depends on traffic conditions, dispatching schedules and routing.
- We offer nationwide delivery within Malaysia.
- Kindly note that we do not accept special delivery requests such as “dropping off parcels at guard house” or P.O. Box addresses.
- You will need to produce your original MyKad/Passport (for non-Malaysians) for recipient verification by the delivery agent. The delivery agent will hand over the package to you upon verifying your details.
4Can I still change my delivery address after the order has been confirmed?
If you need to change your delivery address, please contact us at 1800 87 7790 (local) / +603-8073 2279 (outside Malaysia) or email us at support@ansarmobile.com.my within 8 hours from the purchase date. If your order has been couriered out, you will need to contact the courier company to make any new arrangements.
5I have received an incorrect item or damaged packaging at the point of delivery. What should I do?
We advise customer to inspect their items upon receiving the order and return any defect or damaged SIM card to our delivery partner.
Part 7: Prepaid Reload
1I purchased RM60 worth of Soft PIN TopUp credit along with a plan from your online portal. How do I reload?
You will receive the two TopUP soft PIN worth RM30 each via SMS, after your new Ansar mobile number is activated. You may dial *178*16 digits PIN code# to perform reload by using your new Ansar mobile number. If you choose Direct TopUp, your line credit will be credited by our server without sending you and Soft PINs.
2Do I need to sign up or log in to the online prepaid TopUp service to use this facility?
No sign up is required
3Where can I TopUp?
You can perform a reload via the Ansar mobile website (www.ansarmobile.com.my) and/or via the Ansar Bro App.
4Are all TopUps subject to SST? If no, what top-ups reload are excluded from SST?
Yes, all physical or e-reload are subject to 6% SST.
5What is the new mechanism of SST Implementation for Prepaid Telecommunication Services beginning 1st September 2018?
As announced, the new mechanism for SST Implementation for Prepaid Telecommunications Services will be based on a 10:10 model, which means the user will pay RM10 at the point of sale and they will get RM10 worth of credit. This new SST implementation mechanism is only applicable to Malaysian citizens.
At the point of purchase, all users will be charged 6% SST for mobile prepaid telecommunication services based on the new SST implementation mechanism. Malaysian citizens will receive the 6% SST rebate, the rebate equivalent of the amount of SST paid, within 24 hours. i.e. The user pays RM10 for RM10 worth of credit.
Non-Malaysian citizens are not entitled to this 6% SST rebate, the rebate equivalent of the amount of SST paid. i.e. The user pays RM10 for RM9.43 worth of credit.
6Will I be notified on my data usage?
Yes, you will receive SMS notification when you have reached RM5 data usage in a day.
7Can I check my data usage?
Yes, you can check your current active data plan and data usage via UMB menu as follows:
Step 1: Dial *199# to access the Ansar Mobile menu from your mobile phone.
Step 2: Select ‘1 Akaun Saya’ from the Menu selection.
Step 3: Select ‘3 Pertanyaan Baki Kuota Internet’
Step 4: Step 4: Your active data plan will be shown along with your data usage.
You can also dial *199*1*3# for quick access.
Step 1: Dial *199# to access the Ansar Mobile menu from your mobile phone.
Step 2: Select ‘1 Akaun Saya’ from the Menu selection.
Step 3: Select ‘3 Pertanyaan Baki Kuota Internet’
Step 4: Step 4: Your active data plan will be shown along with your data usage.
You can also dial *199*1*3# for quick access.
Part 8: General Question
1What is the Grace Period?
The Grace period comes into play after the Line Validity (Active) period expires. During Grace period, your line will be suspended and you will not be able to make calls, send SMS or browse the internet, but you can receive incoming call and SMS. Please TopUp to activate your line again so that you will be able to enjoy the full telecommunication services. To avoid service cancellation, please TopUp before the end of the Grace period.
2How will this impact a subscriber whose account has been deemed in Grace period?
- . For subscribers whose account is currently placed in Grace status (not exceeding 60 days after the end of the Active Period), their line will be barred (no outgoing transactions or Internet allowed) as per the current lifecycle.
- For subscribers whose account is placed in Grace status (exceeding 60 days after the end of the Active Period), their line will be terminated as per the current lifecycle. So do try to perform a reload to avoid service interruption before your line is terminated..
3What is the duration of the active period that I can enjoy for Ansar Mobile reload?
Your active period is based on the reload amount that has been purchased.
4How do I stay active?
- Top up RM15 every month to keep your account active.
- Purchase of ‘365 days validity’ with just RM35 via Ansar Mobile menu (dial *199#) to enjoy the 365 days validity.
- a) Purchase a Yearly data plan and receive a free ‘360 days validity’ subscription plan.
5How do I purchase ‘365 days validity’?
Step 1: Dial *119# to access the Ansar Mobile menu from your mobile phone.
Step 2: Select ‘5. Lanjut Tempoh Luput’ from the Menu selection.
Step 3: Select ‘1. RM35 untuk 365 Hari’..
Step 4: Select ‘1. Teruskan’ to confirm subscription.
Step 5: Wait for SMS confirmation. We will send you a SMS to confirm your successful data subscription.
Note - To avoid service subscription failure, kindly ensure you have sufficient prepaid credit balance.
Step 2: Select ‘5. Lanjut Tempoh Luput’ from the Menu selection.
Step 3: Select ‘1. RM35 untuk 365 Hari’..
Step 4: Select ‘1. Teruskan’ to confirm subscription.
Step 5: Wait for SMS confirmation. We will send you a SMS to confirm your successful data subscription.
Note - To avoid service subscription failure, kindly ensure you have sufficient prepaid credit balance.
6How do I check my credit balance?
Dial *113# to check your balance.
7Can I port-in a non-Ansar Mobile line to Ansar Mobile?
We apologize as due to technical restriction we are unable to accept port-in request at the moment.
8Why are some of my SMS messages not delivered?
- The Malaysian Communications and Multimedia Commission (MCMC) has issued a directive to all telcos to block sending and receiving of short messaging service (SMS) with URL link.
- The objective of this block is to prevent users from becoming victims of online scams. This block is applicable for SMS sent to or received from local and international mobile numbers.
- The blocking of person-to-person SMS with URL link will take effect from 2 May 2023.